Taking a Proactive Approach to Fleet Management with Fleetio

Servpro of Birmingham provides restoration, cleaning and remediation services around the clock for commercial and residential customers in the Birmingham, Alabama area. The franchise, started in 1982, employs around 100 and is co-owned by David, Christie, Benji and Brady Wilson. The revenue generated from their two Birmingham locations is over $9 million annually.

Brady Wilson, who has worked at Servpro of Birmingham since he was 15, handles the day-to-day operations of the company, overseeing around 80 direct reports and a fleet of 72 vehicles. Having a technical background, Brady is passionate about finding modern tools that can improve the overall efficiency of both his franchise and Servpro locations around the country. Software and mobile devices help his team handle a variety of daily tasks and ensure everyone is on the same page.

Fleet management is an area where, in December of 2012, Brady saw the need for improvement. After experiencing engine failures in 5 of his vehicles and paying thousands in unnecessary repairs, Wilson requested the most recent oil change records for the entire fleet. He found that their system for tracking vehicle and maintenance information was fragmented. It was time to find a solution.

“When I came across Fleetio, I knew it was exactly what I was looking for,” explains Wilson. “Many of our employees have iPads, so I was looking for a web-based solution that was easy to access and navigate. The email reminders also really help with accountability.” Brady and his team use the notifications from Fleetio to effectively communicate tasks on a daily basis. By including management, drivers and assistants on each reminder, they ensure that nothing slips through the cracks.

Since becoming a customer, Servpro of Birmingham has helped in testing several Fleetio features. They have provided valuable feedback on our fuel card integration, People Module, and Fleetio mobile. Brady, an admitted fan of Web 2.0 software and Google Apps, likes that he can send us suggestions for how we can make Fleetio better. “The Fleetio staff has been very responsive and in tune with the needs of our company,” adds Wilson.

With over thirty users on the Servpro of Birmingham Fleetio account, their staff is constantly adding data, documents, photos and more. This information helps them to make better decisions about which vehicles to purchase and also keeps their heavy duty vehicles in compliance, as 30% of the fleet is DOT regulated.

We are delighted to have Servpro of Birmingham and thousands of other fleets around the world using Fleetio.

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