DATA PROCESSING AGREEMENT – JULY 2023
Last updated: 2023-07-28
This Data Processing Agreement (“DPA”), that includes the Standard Contractual Clauses adopted by the European Commission, reflects the parties’ agreement with respect to the terms governing the Processing of Personal Data under the Rarestep Terms of Service or Master Subscription Agreement (as applicable) both of which are available on Fleetio’s website (https://www.fleetio.com/) (the “Terms”). This DPA is an amendment to the Terms and is effective upon its incorporation into the Terms, which incorporation may be specified in the Terms, an Order or an executed amendment to the Terms. Upon its incorporation into the Terms, the DPA will form a part of the Terms.
Any terms not otherwise defined herein shall have the meaning as set forth in the Terms.
THIS DPA INCLUDES:
Standard Contractual Clauses, attached hereto as EXHIBIT 1, inclusive of:
a. Annex 1: List of Parties, Description of Transfer and Supervisory Authority
b. Annex 2: Technical and Organizational Measures
c. Annex 3: List of Sub-Processors
List of Sub-Processors, attached hereto as EXHIBIT 2.
_______________________, incorporated and registered in ____________________ with company registration number ____________ and having its registered office at ________________________(“ Customer”); and
Rarestep Inc trading as “Fleetio,” incorporated and registered in the United States of America and having its registered office at 1900 2nd Avenue North, Suite 300, Birmingham, Alabama 35203 (“Fleetio”).
(together the “Parties” and each a “Party” as determined by the context).
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or in under common control with the subject entity. “Control” means direct or indirect ownership or control of more than 50% of the voting interests in the subject entity.
“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.
“Customer Data” means all data, including, but not limited to Personal Data, for which Customer is the Controller and Fleetio has access by virtue of its relationship with Customer and/or this DPA.
“Data Protection Law” means, as applicable, (i) the EU General Data Protection Regulation (EU 2016/679) (the “EU GDPR”), its incorporation into the laws of England and Wales, Scotland, and Northern Ireland by virtue of the UK European Union (Withdrawal) Act 2018 (the “UK GDPR”); (ii) the Swiss Federal Act on Data Protection (“FADP”); (iii) United States federal and/or state data protection or privacy statutes, including but not limited to the California Consumer Privacy Act of 2018 as amended by The California Privacy Rights Act of 2020 (together with its implementing regulations, the “CPRA”); and/or (iv) any other applicable national legislation in the European Economic Area or United Kingdom which supplements the EU GDPR or UK GDPR (as applicable), and/or the applicable data privacy, and/or data protection laws in the U.S.A., Canada, and Mexico; in each case, as may be amended, superseded or replaced from time to time.
“Data Subject” means the individual to whom Personal Data relates.
“Data Subject Request” is defined in clause 4(e) below.
“Instruction” means the written, documented instruction, issued by Customer (as Controller) to Fleetio (as Processor), and directing the same to perform a specific action with regard to Personal Data (including, but not limited to, depersonalizing, blocking, deletion, making available).
“Personal Data” means any information relating to an identified or identifiable individual where such information is contained within Customer Data and is protected similarly as personal data or personally identifiable information under applicable Data Protection Law.
“Personal Data Breach” means any security breach that Data Protection Laws would require (i) Fleetio to report to Customer or (ii) Customer to report to a Supervisory Authority or affected individuals, or to maintain a record of, that involves Personal Data subject to this DPA.
“Processing” means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data.
“Processor” means a natural or legal person, public authority, agency or other body which processes and stores Personal Data on behalf of the Controller.
“Purpose” is defined in clause 3(d) below.
“Standard Contractual Clauses” means the clauses attached hereto as Exhibit 1 pursuant to the European Commission’s decision (EU) 2021/914 of 4 June 2021 on Standard Contractual Clauses for the transfer of Personal Data to Processors established in third countries which do not ensure an adequate level of data protection.
2. APPOINTMENT AND CUSTOMER RESPONSIBILITY
a. Customer hereby appoints Fleetio to Process the Personal Data for and on behalf of Customer. As such, the Parties hereby agree that, in terms of the Processing of the Personal Data, Customer is Controller thereof and Fleetio is the Processor.
b. Customer shall, in its use of the services, Process Personal Data in accordance with the requirements of Data Protection Laws. Customer shall have sole responsibility for the accuracy, quality and legality of the Personal Data and the means by which the Customer has acquired such Personal Data.
3. DETAILS OF THE PROCESSING
a. Categories of Data Subjects. The Customer may submit Personal Data to the services which it is Controller and determined by the Customer and may include Personal Data relating to users including the Customer’s employees, contractors, collaborators, customers, prospects, suppliers and subcontractors. Data Subjects also include individuals attempting to communicate with or transfer Personal Data to the Customer’s end users.
b. Types of Personal Data. The Personal Data comprises all data which is submitted by the Customer or its Data Subjects including contact information, the extent of which is determined and controlled by the Customer in its sole discretion, and other Personal Data such as navigational data (including website usage information), email data, system usage data, application integration data, and other electronic data submitted, stored, sent, or received by end users via the Fleetio service. Fleetio shall not be responsible for obtaining consent, authorization, approval, or agreement as may be required under applicable laws or policies, or for providing notices with regard to Personal Data, in order to enable Fleetio to receive and Process the Personal Data in accordance with the DPA. It will be the Customer's sole responsibility for the accuracy, quality and legality of the Personal Data, the means by which it acquires and uses the Personal Data, and for the Instructions regarding the Processing of Personal Data. Customer shall ensure that its acts or omissions, including its Customer Instructions, do not put Fleetio in breach of any applicable laws or regulations. Where Fleetio believes that an instruction would be in breach of applicable law or if Fleetio determines it can no longer meet its obligations under the CPRA or applicable Data Privacy Laws, Fleetio shall notify Customer of such belief without undue delay. Fleetio shall be entitled to suspend performance of such instruction until Customer confirms or modifies such instruction.
c. Processing Operations. The subject-matter of Processing of Personal Data by Fleetio is the provision of the services to the Customer that involves the Processing of Personal Data. Personal Data will be subject to those Processing activities as may be specified in the Terms including storage and other processing necessary to provide, maintain and update the services to the Customer and to provide the Customer with support.
d. Purpose of the Processing. As the Customer’s Processor, Fleetio shall Process the Personal Data as set forth in this DPA, as required by applicable law and/or as otherwise agreed to in the Terms and to comply with the Instructions (“ Purpose”). If Fleetio is required by applicable law to Process Personal Data other than in accordance with the Instructions, Fleetio will to the extent permitted by applicable law inform the Customer of that legal requirement before such Processing, unless that law prohibits such information on important grounds of public interest.
e. Duration of the Processing. Personal Data will be Processed for the duration of active service, subject to clause 4 of this DPA.
4. OBLIGATIONS OF PROCESSOR
a. Compliance with Instructions. The parties acknowledge and agree that Customer is the Controller of Personal Data and Fleetio is the Processor of that data. Fleetio shall collect, process and use Personal Data in accordance with this DPA, Data Protection Laws and only within the scope of the Instructions. For the avoidance of doubt, Customer’s Instructions for the Processing of Personal Data shall comply with Data Protection Laws. If Fleetio believes that an Instruction infringes the Data Protection Law, it shall immediately inform the Customer without delay. If Fleetio cannot use Personal Data in accordance with the Instructions due to a legal requirement under any applicable European Union or Member State law, Fleetio will (i) promptly notify the Customer of that legal requirement before the relevant Processing to the extent permitted by the Data Protection Law, unless that law prohibits such information on important grounds of public interest; and (ii) cease all Processing (other than merely storing and maintaining the security of the affected Personal Data) until such time as the Customer issues new Instructions with which Fleetio is able to comply. If this provision is invoked, Fleetio will not be liable to the Customer under the Terms for any failure to perform the applicable services until such time as the Customer issues new Instructions in regard to the Processing.
b. Security. Fleetio shall implement appropriate technical and organizational measures designed to safeguard Personal Data and to ensure the adequate protection of Personal Data, which measures shall address the requirements of Data Protection Laws. Fleetio shall at least implement measures contained in the attached Security Description herein as Annex II to the Standard Contractual Clauses attached as Exhibit 1. Fleetio may modify such measures from time to time, provided that such modifications will not materially reduce the overall level of protection for Personal Data.
c. Confidentiality. Fleetio shall ensure that any personnel whom Fleetio authorizes to Process Personal Data on its behalf is subject to confidentiality obligations with respect to that Personal Data. The undertaking to confidentiality shall continue after the termination of the above-entitled activities.
d. Personal Data Breaches. Fleetio will notify the Customer without undue delay after it becomes aware of any of any Personal Data Breach affecting any Personal Data. For the avoidance of any doubt, a Personal Data Breach shall not include (i) acts or omissions which do not breach Fleetio’s security or the security of any Sub-processor; or (ii) any access to or Processing of Personal Data that is consistent with the Instructions. At Customer’s request, Fleetio will provide reasonable assistance and co-operation to assist Customer in fulfilling any applicable notification obligations under applicable Data Protection Laws with respect to the Personal Data Breach. Fleetio’s notification of, or response to, a Personal Data Breach shall not be construed as an acknowledgement by Fleetio or, if relevant, its Sub-processors of any fault or liability with respect to the performance of Fleetio products. To the extent that the Personal Data Breach was not caused by Fleetio and/or its Sub-processor(s), Fleetio may require the Customer to bear the actual costs incurred as a result of the assistance provided in accordance with this Section based on the then currently applicable service rates of Fleetio.
e. Data Subject Requests. Where Fleetio directly receives requests from Data Subjects, or anyone acting on their behalf, to exercise their rights under Data Protection Laws (“Data Subject Request”), and provided Fleetio can reasonably identify from the information provided that such request relates to the Customer and/or Personal Data, then unless prohibited by applicable law, Fleetio will (a) promptly notify Customer of such request; and (b) not respond to any such request unless required by applicable law to which Fleetio is subject, in which case Fleetio will, to the extent permitted by applicable law, inform Customer of that legal requirement before responding to such request. Fleetio may require the Customer to bear the actual costs incurred as a result of the assistance provided in accordance with this Section based on the then currently applicable service rates of Fleetio. For avoidance of doubt, Customer is responsible as Controller for responding to Data Subject Requests.
If Fleetio receives a request from a law enforcement or government agency for Customer Data, Fleetio will assess its legality and shall comply with it only if and to the extent Fleetio assesses it is valid, lawful, and compulsory (a “Law Enforcement or Government Agency Request”). To the extent Fleetio is legally permitted to do so, Fleetio will inform the Customer and/or, as required, the relevant Supervisory Authority of such Law Enforcement or Government Agency Request and, if relevant, whether Fleetio will comply with any such Law Enforcement or Government Agency Request. To the extent Fleetio is able to identify the relevant Data Subject(s) in scope of any Law Enforcement or Government Agency Request and provided Fleetio acts in accordance with its obligations under the Agreement and applicable Data Protection Laws, Customer may expressly notify or authorize Fleetio in writing to notify the relevant Data Subject(s) of such Law Enforcement or Government Agency Request received in order to enable the Data Subject(s) to seek further information and exercise any available rights. Unless it is legally prohibited from doing so, Fleetio will use reasonable efforts to document and demonstrate to the Customer, upon the Customer’s reasonable request, the actions Fleetio has taken in relation to any Law Enforcement or Government Agency Request.
f. Sub-Processors. Customer acknowledges and agrees to (a) the engagement as sub-Processors of Fleetio Affiliates and the third parties listed in Exhibit 2 and (b) that Fleetio and Fleetio’s Affiliates respectively may engage third-party sub-Processors in connection with the provision of the services set out and otherwise agreed to in the Terms. For the avoidance of doubt, the above authorization constitutes Customer’s prior written consent to the sub-Processing by Fleetio for purposes of Clause 9 of the Standard Contractual Clauses.
Exhibit 2 sets out a current list of Fleetio’s sub-Processors. The Customer can receive notification of any new Fleetio sub-Processors by emailing firstname.lastname@example.org. Upon subscribing, Fleetio shall provide the Customer with a list of any new sub-Processors before Fleetio authorizes such new sub-Processor to Process the Personal Data. Customer then has the opportunity to object to the engagement of the new sub-Processors within 10 days after being notified. The objection must be based on reasonable grounds (e.g. if the Customer proves that significant risks for the protection of its Personal Data exist at the sub-Processor). If Fleetio and Customer are unable to resolve such objection, either Party may terminate the Terms by providing written notice to the other Party. Where Fleetio engages sub-Processors, Fleetio will enter into a written contract with the sub-Processor that imposes on the sub-Processor the same obligations that apply to Fleetio under this DPA. Where the sub-Processor fails to fulfil its data protection obligations, Fleetio will remain liable to the Customer for the performance of such sub-Processors obligations.
Where a sub-Processor is engaged, the Customer must be granted the right to monitor and inspect the sub-Processor’s activities in accordance with this DPA and the Data Protection Law, including to obtain information from the sub-Processor, upon written request, on the substance of the contract and the implementation of the data protection obligations under the sub-Processing contract, where necessary by inspecting the relevant contract documents.
g. Data Transfer Mechanisms. Fleetio may transfer Personal Data to any country or territory, as reasonably necessary for the provision of its products, consistent with this DPA. To the extent the provision of products under the DPA involves a transfer of Personal Data that is protected by Data Protection Laws applicable to the European Union, the United Kingdom, and/or Switzerland, and such Personal Data is transferred to a country that is not recognized by the European Commission (or, in the case of transfers from Switzerland, the competent authority for Switzerland, and transfers from the UK, the competent United Kingdom regulatory authority or governmental body for the United Kingdom) as providing an adequate level of protection under applicable Data Protection Laws, Fleetio and Customer agree to abide by and Process Personal Data in compliance with the transfer mechanisms specified below.
Transfers from the EEA. With regard to transfers of Personal Data protected by the EU GDPR, Module Two of the EU SCCs attached hereto (including the annexes attached) shall apply as follows (unless the Customer is a Processor, in which case Module Three applies):
- The optional docking clause under Clause 7 of the EU SCCs shall not apply.
- The Customer’s right of audit under clause 8.9 of the EU SCCs may be exercised as specified in this DPA.
- Pursuant to clause 9(a) of the EU SCCs, Fleetio’s Affiliates may be retained as Sub-processors, and Fleetio and its Affiliates respectively are generally authorized by Customer and may engage third-party Sub-processors in connection with delivering the Fleetio products. Fleetio will make available its then-current list of Sub-processors available to Customer in accordance with this DPA. Pursuant to clause 9(a) of the EU SCCs, Fleetio may engage new Sub-processors as described in this DPA. The parties agree that copies of Sub-processor agreements that Fleetio must provide to Customer pursuant to clause 9(c) of the EU SCCs may have all commercial information, or clauses unrelated to the EU SCCs or their equivalent, removed by Fleetio beforehand; and, that such copies will be provided by Fleetio, in a manner to be determined in its discretion, only upon request by Customer. Any such agreements provided to the Customer in accordance with this DPA shall be considered Fleetio’s Confidential Information.
- For purposes of clauses 8.5 and 16(d) of the EU SCCs, Fleetio will comply with its obligations to return or destroy all Personal Data as specified in this DPA.
Transfers from Switzerland. With regards to transfers of Fleetio Data protected by the Swiss FADP, the EU SCCs shall apply as specified in section above, except that:
- the competent supervisory authority is the Swiss Federal Data Protection and Information Commissioner;
- references to “Member State” in the EU SCCs refer to Switzerland, and data subjects located in Switzerland may exercise and enforce their rights under the EU SCCs in Switzerland; and
- references to the “General Data Protection Regulation,” “Regulation 2016/679,” and “GDPR,” in the EU SCCs refer to the Swiss FADP (as amended or replaced).
Transfers from the UK. With regards to transfers of Fleetio Data protected by the UK GDPR, the UK Addendum to the EU Standard Contractual Clauses (“UK Addendum”) issued by the Information Commissioner’s Office (“ICO”) under s.119A(1) of the Data Protection Act 2018 is hereby incorporated and shall apply as follows:
- the EU SCCs, completed as set out above and as attached hereto, shall also apply to transfers of such Personal Data;
- the UK Addendum shall be deemed executed between Fleetio and Customer and the EU SCCs shall be deemed amended as specified by the UK Addendum in respect of the transfer of such Personal Data; and
- the competent supervisory authority for such Fleetio Data protected by the UK GDPR shall be the ICO.
h. Deletion or Retrieval of Personal Data. Other than to the extent required to comply with Data Protection Law, following termination or expiry of the Terms, Fleetio will return or delete all Personal Data (including copies thereof) processed pursuant to this DPA. If Fleetio is unable to delete Personal Data for technical or other reasons, Fleetio will apply measures to ensure that Personal Data is blocked from any further Processing. Customer shall, upon termination or expiration of the Terms and by way of issuing an Instruction, stipulate, within a period of time set by Fleetio, the reasonable measures to return data or to delete stored data. Any additional cost arising in connection with the return or deletion of Personal Data after the termination or expiration of the Terms shall be borne by Customer. Fleetio shall enable Customer to delete Personal Data of end users using the functionality of the services.
i. Data Protection Impact Assessment and Consultation with Supervisory Authorities. To the extent that the required and upon request by the Customer, information which is available to Fleetio and the Customer does not otherwise have access to the required information, Fleetio will provide reasonable commercial assistance to Customer with any data protection impact assessments, and prior consultations with supervisory authorities or other competent data privacy authorities, which Customer reasonably considers to be required by article 32 to 36 of the GDPR or equivalent provisions of any other Data Protection Law, in each case solely in relation to the processing of Personal Data.
Upon written request by Customer no more frequently than once every twelve (12) months, Fleetio agrees, within a reasonable time, to provide Customer with: (a) a summary of the audit reports demonstrating Fleetio’s compliance with Data Protection Law obligations under this Agreement, after redacting any confidential and commercially sensitive information; and (b) confirmation that the audit has not revealed any material vulnerability in Fleetio’s systems, or to the extent that any such vulnerability was detected, that Fleetio has fully remedied such vulnerability. If the above measures are not sufficient to confirm compliance with Data Protections Laws or reveal some material issues, Customer may also send Fleetio a questionnaire to discover more information regarding Fleetio’s compliance with Data Protection Laws, whereupon Fleetio shall use commercially reasonable efforts to respond to such questionnaire within a reasonable time.
6. ADDITIONAL CALIFORNIA PROVISIONS
To the extent that Personal Data relates to California residents, Fleetio will not retain, use, sell, share, or otherwise disclose Personal Data (including for any commercial purpose or other purpose outside of the direct business relationship between the parties) other than as allowed by law or as needed to provide and support the Products, as set forth in the Agreement. For purposes of this section, the terms “sell” and “share" shall have the meaning given to them in the CPRA.
To the extent that Personal Data relates to California residents, Fleetio will comply with any applicable restrictions under the CPRA on combining such Personal Data that Fleetio receives from, or on behalf of, Customer with Personal Data that Fleetio receives from, or on behalf of, another person or persons, or that Fleetio collects from any interaction between it and a Data Subject.
To the extent that Personal Data relates to California residents, Fleetio will comply with the CPRA and, taking into consideration Fleetio’s role in the Processing, provide the level of protection for the relevant Personal Data required by the CPRA.
7. GENERAL PROVISIONS
In case of any conflict, this DPA shall take precedence over the regulations of the Terms. Where individual provisions of this DPA are invalid or unenforceable, the validity and enforceability of the other provisions of this DPA shall not be affected.
If a new Data Protection Law becomes effective and is applicable to Fleetio, Fleetio and Customer will take all reasonable steps required by such Data Protection Law to ensure the parties’ ability to comply with its obligations under applicable law and ensure Fleetio’s compliance with all Data Protection Laws applicable to Fleetio.
Upon the incorporation of this DPA into the Terms, the Parties are agreeing to the Standard Contractual Clauses (where and as applicable) and all annexes attached thereto. In the event of any conflict or inconsistency between this DPA and the Standard Contractual Clauses in Exhibit 1, the Standard Contractual Clauses shall prevail.
Each Party’s aggregate liability arising out of or related to this DPA is subject to the “Limitations of Liability” section in the Terms.
The Parties agree that this DPA shall replace and supersede any existing data processing addendum, attachment, exhibit or standard contractual clauses that Fleetio and Customer may have previously entered into in connection with the Services. Fleetio may update this DPA from time to time, with such updated version posted to https://www.fleetio.com/legal/data-processing-agreement, or a successor website designated by Fleetio; provided, however, that no such update shall materially diminish the privacy or security of Customer Personal Data.
The person agreeing and signing this DPA as Customer represents that it is authorized to agree to and enter into this DPA for, and is agreeing to this DPA solely on behalf of, the Customer.
Organization Name: Rarestep, Inc. dba Fleetio
Signer’s Name: Jon Meachin
Signer’s Title: CEO
Date: July 28, 2023
STANDARD CONTRACTUAL CLAUSES FOR CONTROLLERS TO PROCESSORS
Purpose and scope
(a) The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) for the transfer of data to a third country.
(b) The Parties:
(i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A (hereinafter each ‘data exporter’), and
(ii) the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each ‘data importer’) have agreed to these standard contractual clauses (hereinafter: ‘Clauses’).
(c) These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.
(d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.
Effect and invariability of the Clauses
(a) These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.
(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.
(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:
(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;
(ii) Clause 8 – Module One: Clause 8.5 (e) and Clause 8.9(b); Module Two: Clause 8.1(b), 8.9(a), (c), (d) and (e); Module Three: Clause 8.1(a), (c) and (d) and Clause 8.9(a), (c), (d), (e), (f) and (g); Module Four: Clause 8.1 (b) and Clause 8.3(b);
(iii) Clause 9 – Module Two: Clause 9(a), (c), (d) and (e); Module Three: Clause 9(a), (c), (d) and (e);
(iv) Clause 12 – Module One: Clause 12(a) and (d); Modules Two and Three: Clause 12(a), (d) and (f);
(v) Clause 13;
(vi) Clause 15.1(c), (d) and (e);
(vii) Clause 16(e);
(viii) Clause 18 – Modules One, Two and Three: Clause 18(a) and (b); Module Four: Clause 18.
(b) Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.
(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.
(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.
(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.
In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.
Description of the transfer(s)
The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.
Clause 7 – Intentionally Omitted
SECTION II – OBLIGATIONS OF THE PARTIES
Data protection safeguards
The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organizational measures, to satisfy its obligations under these Clauses.
(a) The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.
(b) The data importer shall immediately inform the data exporter if it is unable to follow those instructions.
8.2 Purpose limitation
The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.
On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.
If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.
8.5 Duration of processing and erasure or return of data
Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).
8.6 Security of processing
(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organizational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to that data (hereinafter ‘personal data breach’). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organizational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.
(b) The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
(c) In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.
(d) The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.
8.7 Sensitive data
Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter ‘sensitive data’), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.
8.8 Onward transfers
The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter ‘onward transfer’) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:
(i) the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;
(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;
(iii) the onward transfer is necessary for the establishment, exercise or defense of legal claims in the context of specific administrative, regulatory or judicial proceedings; or
(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.
Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.
8.9 Documentation and compliance
(a) The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.
(b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.
(c) The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.
(d) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.
(e) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.
Use of sub-processors
(a) The data importer has the data exporter’s general authorization for the engagement of sub-processor(s) from an agreed list set out in Annex III hereto. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub-processors at least 10 days in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the data exporter with the information necessary to enable the data exporter to exercise its right to object.
(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. The Parties agree that, by complying with this Clause, the data importer fulfills its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.
(c) The data importer shall provide, at the data exporter’s request, a copy of such a sub-processor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.
(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfill its obligations under that contract.
(e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.
Data subject rights
(a) The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorized to do so by the data exporter.
(b) The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organizational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.
(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.
(a) The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorized to handle complaints. It shall deal promptly with any complaints it receives from a data subject.
(b) In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.
(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:
(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;
(ii) refer the dispute to the competent courts within the meaning of Clause 18.
(d) The Parties accept that the data subject may be represented by a not-for-profit body, organization or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.
(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.
(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.
(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.
(b) The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.
(c) Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.
(d) The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.
(e) Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.
(f) The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.
(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.
The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.
(b) The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.
SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES
Local laws and practices affecting compliance with the Clauses
(a) The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorizing access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.
(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:
(i) the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;
(ii) the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorizing access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards;
(iii) any relevant contractual, technical or organizational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.
(c) The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.
(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.
(e) The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a).
(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organizational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.
Obligations of the data importer in case of access by public authorities
(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:
(i) receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or
(ii) becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.
(b) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.
(c) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.).
(d) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.
(e) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.
15.2 Review of legality and data minimization
(a) The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).
(b) The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request.
(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.
SECTION IV – FINAL PROVISIONS
Non-compliance with the Clauses and termination
(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.
(b) In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).
(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:
(i) the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;
(ii) the data importer is in substantial or persistent breach of these Clauses; or
(iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.
In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.
(d) Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.
(e) Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.
These Clauses shall be governed by the law of the EU Member State or the United Kingdom (if applicable) in which the data exporter is established. Where such law does not allow for third-party beneficiary rights, they shall be governed by the law of another EU Member State that does allow for third-party beneficiary rights.
Choice of forum and jurisdiction
(a) Any dispute arising from these Clauses shall be resolved by the courts where the data exporter is established.
(b) The Parties agree that those shall be the courts where the data exporter is established.
(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence or the court of England and Wales (if applicable).
(d) The Parties agree to submit themselves to the jurisdiction of such court.
A. LIST OF PARTIES
“Data exporter(s)” means Customer whose full details are set out on page 1 of this DPA and in the Terms and who is the “Controller” that transfers the Personal Data.
“Data importer” means Fleetio whose full details are set out on page 1 of this DPA and in the Terms and who is the “Processor” who agrees to receive from the data exporter Personal Data intended for Processing on its behalf after the transfer in accordance with its Instructions and the terms of these standard contractual clauses and who is not subject to a third country’s system covered by UK adequacy regulations issued under Section 17A Data Protection Act 2018 or Paragraphs 4 and 5 of Schedule 21 of the Data Protection Act 2018.
B. DESCRIPTION OF TRANSFER
Categories of data subjects whose personal data is transferred
The Categories of data subjects set out under clause 3 of the Data Processing Agreement to which the Clauses are attached.
Categories of personal data transferred
Categories of personal data set out under clause 3 of the Data Processing Agreement to which the Clauses are attached.
Sensitive data transferred
The parties do not anticipate the transfer of special categories of data.
The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis).
Nature of the processing
The processing activities set out under clause 3 of the Data Processing Agreement to which the Clauses are attached.
Purpose(s) of the data transfer and further processing
The processing activities set out under clause 3 of the Data Processing Agreement to which the Clauses are attached.
The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period
The processing activities set out under clause 3 of the Data Processing Agreement to which the Clauses are attached.
For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing
Refer to Annex III.
C. COMPETENT SUPERVISORY AUTHORITY
Refer to Clause 13
TECHNICAL AND ORGANIZATIONAL MEASURES
This Annex II sets out a description of the technical and organizational measures implemented by the data importer(s) (including any relevant certifications) to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, and the risks for the rights and freedoms of natural persons.
Data importer currently observes the security practices described in this Annex 2. Notwithstanding any provision to the contrary otherwise agreed to by data exporter, data importer may modify or update these practices at its discretion provided that such modification and update does not result in a material degradation in the protection offered by these practices. All capitalized terms not otherwise defined herein shall have the meanings as set forth in the Terms.
a) Access Control
i) Preventing Unauthorized Product Access
Outsourced processing: Data importer hosts its Service with an outsourced cloud infrastructure provider, Amazon Web Services (AWS). Additionally, data importer maintains contractual relationships with vendors in order to provide the Service in accordance with this DPA. Data importer relies on contractual agreements, privacy policies, and vendor compliance programs in order to protect data processed or stored by these vendors.
Authentication: Data importer implemented a uniform password policy for its customer products. Customers (including data exporter) who interact with the products via the user interface must authenticate before accessing non-public Customer Data.
Authorization: Customer Data (inclusive of the Personal Data) is stored in multi-tenant storage systems accessible to Customers via only application user interfaces and application programming interfaces. Customers are not allowed direct access to the underlying application infrastructure. The authorization model in each of data importer’s products is designed to ensure that only the appropriately assigned individuals can access relevant features, views, and customization options. Authorization to data sets is performed through validating the user’s permissions against the attributes associated with each data set.
Application Programming Interface (API) access: Public product APIs may be accessed using an API key or through OAuth authorization.
ii) Preventing Unauthorized Product Use
Data importer implements industry standard access controls and detection capabilities for the internal networks that support its products.
Intrusion detection and prevention: Data importer’s providers have implemented modern intrusion detection systems that help prevent unauthorized access to the network where our products reside.
Static code analysis: Security reviews of code stored in data importer’s source code repositories is performed, checking for coding best practices and identifiable software flaws.
Penetration testing: Data importer maintains relationships with industry recognized penetration testing service providers for an annual penetration test. The intent of the penetration tests is to identify and resolve foreseeable attack vectors and potential abuse scenarios.
iii) Limitations of Privilege & Authorization Requirements
Product access: A subset of data importer’s employees have access to the products and to Customer Data via controlled interfaces. The intent of providing access to a subset of employees is to provide effective customer support, to troubleshoot potential problems, to detect and respond to security incidents and implement data security. Access is enabled through “just in time” requests for access; all such requests are logged. Employees are granted access by role, and reviews of high risk privilege grants are initiated daily.
Employee behavior: All of the data importer’s employees are required to conduct themselves in a manner consistent with company guidelines, non-disclosure requirements, and ethical standards.
b) Transmission Control
In-transit: Data importer makes HTTPS encryption (also referred to as SSL or TLS) available on every one of its login interfaces and for free on every customer site hosted on the data importer products. Data importer’s HTTPS implementation uses industry standard algorithms and certificates.
At-rest: Data importer stores user passwords following policies that follow industry standard practices for security. With effect 25 May 2018, data importer has implemented technologies to ensure that stored data is encrypted at rest.
c) Input Control
Response and tracking: Data importer maintains a record of known security incidents that includes description, dates and times of relevant activities, and incident disposition. Suspected and confirmed security incidents are investigated by security, operations, or support personnel; and appropriate resolution steps are identified and documented. For any confirmed incidents, data importer will take appropriate steps to minimize product and Customer damage or unauthorized disclosure.
Communication: If data importer becomes aware of unlawful access to Customer Data stored within its products, data importer will: 1) notify the affected Customers of the incident within 72 hours of awareness; 2) provide a description of the steps data importer is taking to resolve the incident; and 3) provide status updates to the Customer contact, as data importer deems necessary. Notification(s) of incidents, if any, will be delivered to one or more of the Customer’s contacts in a form data importer selects, which may include via email or telephone.
d) Availability Control
Infrastructure availability: The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and HVAC services.
Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer Data is backed up to offsite durable data stores.
Online replicas and backups: Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods.
Data importer’s products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists data importer operations in maintaining and updating the product applications and backend while limiting downtime.
LIST OF SUB-PROCESSORS
The controller has authorized the use of the following sub-processors:
No. Sub-Processor Subject Matter Nature Duration
1. Amazon Web Services (SNS, S3)
For questions regarding this DPA, please contact our Data Protection Officer (DPO) at email@example.com.