Frequently Asked Questions

General

How do you pronounce "Fleetio"?

Say it like "flee-tee-oh" :)

Can I use Fleetio outside the U.S.?

You bet! Organizations all over the world use Fleetio today. In a global economy, it is common for business operations to span multiple regions, bound by complex reporting requirements. Fleetio offers various settings to simplify the complexity of global operations.

  • System of measurement (Imperial versus Metric)
  • Time zone settings (configured for each user)
  • Time format settings (12-hour versus 24-hour)
  • Date format settings (e.g. month/day/year versus day/month/year)
  • Currency settings (most major currencies are supported)

Which browsers does Fleetio support?

Fleetio works best on more modern browsers. Specifically we support Internet Explorer 11 and higher, Firefox 43 and higher, Safari 5.1 and higher, Chrome 22 and higher and Microsoft Edge.

Is there a mobile app for Fleetio?

Fleetio Go gives you the power of Fleetio while on-the-go. View and update vehicle details, record fuel transactions and service entries, submit electronic inspections and much more!

Fleetio Parts helps you stay on top of inventory management through an easy-to-use mobile interface. Scan barcodes or QR codes for easy selection and update inventory quantities in real-time to avoid stock outages.

Both mobile apps are available on iOS and Android and are free to Fleetio customers!

How often do you release updates?

Constantly! We release small tweaks and bug fixes on a daily basis, and larger updates every week or two. The best part? There is nothing to install, no effort on your part, and no interruption to your operations. We handle all the updates, hosting and other IT headaches. All you have to do is use the Fleetio system, preferably with a smile :)

We keep you informed about new features and releases via in-app announcements and call-outs, through the Weekly Alignment (our consolidated product email newsletter) and blog posts.

Subscription and billing

Which credit cards do you accept?

Visa, MasterCard, Discover and AMEX

Can you send us an invoice so we can pay by check?

Sure thing, but you'll have to prepay for a full year. The good news is that you will receive a discount for purchasing an annual plan. Email billing@fleetio.com or call to get started.

Can I use Fleetio for personal vehicles?

Absolutely! Anyone looking for a good way to track cars, trucks, ATVs, boats, or personal equipment is welcome to use Fleetio.

Accounts and Users

What is the difference between an Account, a Contact and a User?

A Fleetio Account is the container for your organization as a whole. The Account is configured with various organization-wide Settings, and holds the data records which include your Vehicle List, Parts & Inventory, Contacts and more. Each Fleetio Account is separate from a billing perspective, and each has its own billing information.

A Contact is a record to store information for any individual whom you either employ or do business with. A Contact does NOT have access to the Fleetio Account. A User is enabled with the ability to log in and "use" the Fleetio account. These records include all of the same basic information as Contacts, but they are much more powerful.

How do permissions work? Can I control access to my data?

Fleetio has a customizable permission system so that you can control which users have access to what data in your account.

Roles determine what actions a User can take, and Record Sets determine which data records (Vehicles, Parts and Contacts) a User can view.

Data Import, Export and Reports

Can I import fuel transactions from my fleet fuel card provider?

Fleetio integrates seamlessly with major fuel card providers Comdata and Fleetcor for customers in the US, and WEX for customers in the US and Canada. Fuel records automatically import into your account on a daily basis. Fuel card integration is included with Fleetio's Pro and Advanced Plans, but there may be a charge from the third-party provider. Visit our Fleet Fuel Cards web page for more information.

Can I update mileage information from an external source, like a GPS system?

Yes! Fleetio offers GPS integrations with a growing list of GPS providers. In addition to receiving geolocation data and automatic odometer updates, some integrations also offer fuel location exception reporting and DTC handling.

Can I import my data from another system, or from a spreadsheet we've been using?

We know that you work with data from a variety of sources and that you may be transitioning from a different fleet maintenance management software. Fleetio offers built-in data import capability for a variety of record types, including Vehicles, Parts, Contacts, and more. You just need to get your information into a template spreadsheet or CSV file. Contact us, and let's chat about it!

Can I customize Fleetio reports?

Yes! Fleetio includes over 30 pre-built reports to cover a wide range of your data reporting needs: Operating Cost Summary, Inspection Failures, Issues, Technician Labor Summary and more. Customize, save and schedule these reports by selecting the data columns to be included, and the recipients and recurring schedule for email copies of reports, so that you always receive the data you need, when you need it.

Vehicles and equipment

Does Fleetio work for equipment as well?

Fleetio is flexible enough to work for ANY asset that you would like to maintain: vehicles of all kinds, trailers, heavy equipment, airplanes, boats, lawn equipment, machine tools, HVAC, facilities and more. You can set up preventative maintenance schedules, log services and track expenses.

Can I track usage in kilometers or engine hours?

Yes! You can track usage in miles, kilometers or hours. The usage "type" can be configured as an account-level default and modified for each vehicle or equipment asset.

Do I have to buy any hardware to use Fleetio?

Nope! Fleetio works without the need for any in-vehicle tracking devices, so there's no upfront cost or additional purchase required to start using the Fleetio system for your fleet.

Maintenance and Service

Can I set up custom maintenance or service for my vehicles and equipment?

Yes, we call these Service Tasks in Fleetio. The system comes with a pre-defined list of common tasks but you may add, edit and delete Tasks to suit your operation's needs.

Can I set up a preventative maintenance schedule, with reminders or notifications for Service Tasks as they are due?

Yes! Establish a regularly recurring schedule based on meter or date and receive in-app reminders or email notifications for due tasks. Use a "due soon" threshold to receive an early warning for upcoming service so that you can plan accordingly.

What if I outsource most of my maintenance to outside vendors or repair shops?

Great news! Enroll in our FREE outsourced maintenance management solution, and automatically record service data in Fleetio from the repair shop's point of sale, electronically approve repair orders and get one consolidated bill including all your fleet maintenance vendors. Take advantage of national discounts with our preferred network providers - no fleet size minimum or additional negotiation required!

Easily manage vehicles with Fleetio.