Case Studies

Every breakdown hurts more for growing fleets

Many fleets are working within a small margin of error and don't have spare trucks sitting around. They can't absorb the hit of unexpected downtime. And they definitely can't afford to have technicians standing idle while equipment fails.

For A&D Environmental, the impact extended even beyond their operation. Their industrial services division maintains customer production lines — where every day of downtime costs clients up to a million dollars.

Life before Fleetio here was basically all paper. So it was the old manual fill out the list, file it, and that's it. That's all you saw of it. And then it's just continuously over like that. So there was no quick access to information, so it was digging through files and hoping everything's up to date, hopefully got filed and didn't get filed underneath the wrong vehicle or anything. It was just a big manual process. Dennis Winter, Fleet and Safety Manager

The brutal math of their paper-based system:

• 5% of vehicles breaking down in the field
• Expensive emergency towing from up to 5 hours away
• Technicians paid to stand around during failures
• Zero visibility into what anything actually cost

The most complicated thing about our life before Fleetio would be tracking the parts, tracking the labor, tracking the issues. It's all of the above basically. William Sidney Evans, Maintenance Manager

From 5% breakdowns to near-zero

Before Fleetio, A&D's 5% breakdown rate was bleeding money. Not just in towing costs, but in reputation, customer trust and lost revenue from idled technicians. By integrating Fleetio with Geotab telematics, A&D made it possible to foresee problems before they stranded vehicles.

The result: Near-zero breakdowns. No more bleeding money on preventable failures.

The biggest cost saving with Fleetio is just basically eliminating breakdowns. When you have breakdowns, you have to tow vehicles in, which is very expensive. You have trucks down on sites, which you're paying employees and not getting revenue from that. So that's been our biggest payback. As far as Fleetio, we hardly have any breakdowns now. Vehicles go out of here, they're dependable, they're reliable, and we don't have those extra non-essential costs coming back to us. Dennis Winter, Fleet and Safety Manager

Controlling the paper-based chaos

Four technicians. 120+ vehicles. Mountains of paper. Before Fleetio, A&D's maintenance team was drowning in manual processes that made every task harder than it needed to be.

With Fleetio, digital workflows replaced paper chaos. Now, driver inspections automatically become work orders. Safety issues get flagged instantly. Technicians know exactly what to work on next.

What effortless looks like:

• DVIRs auto-convert to work orders — no manual entry
• Safety issues prioritized automatically
• Complete vehicle history at their fingertips
• Parts and labor tracked in real-time

The result? A lean team of 4 technicians effectively maintains 120+ vehicles with 90-95% maintenance compliance.

Having Fleetio and Geotab allows us to be more productive and efficient. William Sidney Evans, Maintenance Manager

No longer flying blind

Before Fleetio, A&D had no idea if vehicles were profitable, if they were charging enough or if they had the data to make smart decisions about equipment.

Complete cost visibility changed everything. Now A&D knows exactly what every vehicle costs to operate, which jobs make money and where to adjust pricing.

Cost control wins:

• Identified underpriced services and adjusted rates
• Eliminated surprise maintenance expenses
• Justified premium pricing with reliability data
• Made equipment retirement decisions based on real ROI

We now have data driving these processes. Our cost accountant may ask for fleet information on a vehicle or a group of vehicles, I can immediately send her over a report and she has that information within seconds. Dennis Winter, Fleet and Safety Manager

The Fleetio + Geotab payoff

"If I was to ballpark it, Fleetio saves us $15 to 20,000 a year." — Dennis Winter, Fleet and Safety Manager

But the real win? A&D can now command premium prices because they deliver premium reliability:

We're not the cheapest solution in the market as far as the services we provide, but we strive to be best in class, and part of being best in class is having equipment that's reliable, that performs at the job site, can do the job that it's required to do. A lot of people are willing to pay that extra cost knowing that they've got a scheduled downtime, but they know A&D is gonna follow through and they're going to meet their commitment and the job's gonna be done right." Dennis Winter, Fleet and Safety Manager