Why Fleetio Goes Beyond The Bare Minimum in Data Security

I’ve always believed that if you're trusting us with your data, the bare minimum isn’t enough. At Fleetio, my team treats security as stewardship, an opportunity to show that we take this responsibility seriously and that our customers never have to wonder if their information is safe with us.

Why we go beyond compliance to earn trust

I like to keep my approach to security simple: the golden rule. If I’m trusting a vendor with sensitive data, I want them to care for it like it’s their own. That’s how I want Fleetio to be perceived, too. That’s why we’ve made the choice to pursue certifications and practices that aren’t required for us, like:

• PCI Compliance – It’s an important cert, even though we don’t store card data, so we run annual PCI assessments to prove we’re following best practices.
• CSA STAR Level 1 and TX-RAMP – These open the door to new opportunities (like state government contracts) and show we’re serious about transparency.
• Regular penetration testing and bug bounty program – We invite third parties to test our systems and help us catch issues early.

Of course, we also maintain what’s required — SOC 2, GDPR and CCPA compliance — but what sets us apart is our willingness to do more. At Fleetio, we believe security can’t just be a once-a-year exercise. This proactive approach allows us to identify and remediate vulnerabilities before they can be exploited.

How to tell if a provider prioritizes data security

If you’re evaluating a vendor, here are the 3 things I always look for:

• Independent validation – SOC 2, ISO 27001, or another third-party attestation. It’s not enough for a vendor to say they’re secure — someone else should confirm it.
• Security safeguards – Encryption at rest and in transit, backup and recovery plans, penetration tests, and role-based access controls should all be standard.
• Transparency – A partner who shares information openly, whether through a Trust Center or direct engagement, is one you can feel good about trusting.

If those three boxes are checked, you’re probably in good hands.

Fleetio’s Trust Center: Security you can verify

One of the best tools we’ve invested in is our Trust Center. I like to describe it as the front porch of our house, so to speak. It’s the first impression we give to anyone evaluating Fleetio, and I want it to be clean, welcoming and full of everything you’d need to feel confident in our security posture.

We recently upgraded the Trust Center, and the improvements have made a huge difference:

• Cleaner design and layout – It’s easy to scan, visually consistent and actually looks like a Fleetio product rather than a generic vendor portal
• Centralized documentation – Certifications, penetration test results, data flow diagrams and more are updated in one place so customers (and our own sales team) always know they’re looking at the latest version
• Security report card – Independent site scanners like SecurityScorecard and Qualys give us top marks, and we display them openly so prospects don’t have to take our word for it
• Self-serve access – Customers can register, sign an NDA if needed and instantly get what they need for vendor reviews, no messy email chains required

This saves my team hours of manual back-and-forth, but more importantly, it shows customers that we have nothing to hide.

An open-door security policy

The last piece of our philosophy is staying approachable. I’ve worked in environments where security leaders were hard to reach, and it created a culture of hesitation and frustration. That’s not how I want things to be here.

Whether you’re a customer or a prospect, my team and I are here to answer questions, big or small. There are no stupid security questions.

At the end of the day, our job is to make sure you never have to lose sleep over your data in Fleetio. Going beyond compliance, staying transparent and keeping the door open — that’s how we build trust.