The Digital Shift: How Creative MultiCare Transformed Fleet Payments and Maintenance

Creative MultiCare scaled from a handful of vans to 300+ vehicles—and outgrew paper, manual work orders, and plastic fuel cards along the way. In this webinar, Fleetio and Car IQ walk through how the team digitized maintenance, unified fuel data with vehicle records, and tightened controls to reduce reconciliation time and curb “friendly fraud.” You’ll see how real-world workflows (from parts inventory to PM scheduling and fuel validation) come together to drive lower total cost of ownership.

Speakers:

• David Bernier, Fleet Manager, Creative MultiCare
• Stefano Daneri, Fleet Ecosystem Strategist, Fleetio
• Kate Coomber, Marketing & Partnerships, Car IQ

Key takeaways

• How Creative MultiCare moved from paper and siloed tools to a single source of truth for fleet data
• What “vehicle-embedded” payments mean—and how Car IQ removes physical cards and driver PINs
• Preventing fuel misuse with real-time validation (vehicle presence, tank capacity, odometer)
• Automating PM schedules in Fleetio using odometer readings captured at the pump
• Turning fuel + maintenance data into actionable TCO reporting your finance team trusts
• Standing up digital inspections (Fleetio Go), parts/inventory control, and shop time tracking
• Change management lessons: onboarding, team adoption, and multi-location visibility