Case Studies

Fleetio keeps us accountable to our riders and our taxpayers. The data backs every decision we make, from maintenance to capital planning. Bryan Martin, Maintenance Director, Ozark Regional Transit

Challenge: Building a Modern Maintenance Program for Public Transit

When Bryan Martin joined Ozark Regional Transit (ORT) in 2018, the organization was managing vehicles in an outdated system with performance and UX issues.

As ORT expanded service across Northwest Arkansas, the maintenance team needed a new platform that could:

• Provide real-time maintenance and cost visibility
• Deliver data leaders could trust when making public budget and lifecycle decisions
• Meet strict FTA compliance and reporting requirements
• Simplify DVIR (Driver Vehicle Inspection Report) workflows

Manual processes and limited reporting made it difficult to identify inefficiencies or justify capital needs to city councils and funding partners.

Before Fleetio, we were entering data by hand and waiting on paperwork. There was no easy way to see trends or prove what our fleet really needed. Bryan Martin, Maintenance Director

Solution: Fleetio Advanced Analytics Brings the Data Together

When ORT found Fleetio, they found modernization – from digital inspections and work orders to recall alerts and telematics integrations, they had visibility into their day-to-day processes, and the time and insights they needed to push their operation forward.

My executive director had asked for some reports... I just clicked on Advanced Analytics, it rolled over. And right then and there every report he wanted was ready. I had all the numbers he wanted in five minutes. Bryan Martin, Maintenance Director

As one of the earliest public-sector adopters of Fleetio's Advanced Analytics, ORT now delivers board-ready reporting in minutes, not hours. The team aggregates maintenance, cost and performance data to show leadership exactly where taxpayer dollars are going.

Key capabilities powering ORT’s new program:

• Leadership & Board Reporting: Pre-built dashboards simplify FTA and city-council presentations with charts that clearly communicate spending and utilization.
• Lifecycle Planning: Cost-per-mile analysis by vehicle model helps ORT plan replacements based on real-world operating data.

When you're looking at cost per mile driven… How much is this van costing me per mile? Or how much is it costing my taxpayer per mile?... It's no longer just a procurement decision... you now get to look into the full cost of the lifecycle of the vehicles. Bryan Martin, Maintenance Director

• Maintenance Visibility: Distinguishing between PM, planned and unplanned repairs gives clarity into what’s predictable vs. avoidable.
• Automated Compliance: NHTSA recall notifications and digital DVIRs ensure every issue surfaces instantly—before it becomes a problem on the road.

With Advanced Analytics, every number our executive director asks for is right there. I can pull fuel costs, repair trends and cost-per-mile by model in five minutes…Fleetio gives us real-time insight into our fleet’s performance. We can walk into a board meeting with data that speaks for itself. Bryan Martin, Maintenance Director

Turn fleet data into board-ready answers

Ozark Regional Transit went from digging through paperwork to answering executive questions in minutes. Fleetio pulls maintenance, cost and performance data into clear dashboards your leadership can’t ignore.

Explore Advanced Analytics

Impact: Accountability, efficiency and safer service

Fleetio has transformed ORT's workflow from reactive maintenance to proactive, data-driven decision-making. The maintenance team now saves up to 16 hours each week through paperless inspections, automatic issue notifications and centralized record-keeping.

The biggest charge we have as a public transit company is being good stewards of the taxpayer dollars... If you don't have an FMIS like this, you're not doing it. You're just not doing it. Bryan Martin, Maintenance Director

1. Community confidence through clean, reliable service

For ORT, fleet performance isn't just about numbers—it's about the people who ride every day. The team's focus on "Safe, Clean, Reliable" vehicles shows up across the community. Through Fleetio's digital inspections, drivers flag cleanliness issues or maintenance needs directly from the field, allowing Bryan's team to address them overnight.

We set up within Fleetio’s Inspections categories for drivers to check on items that are very important for riders: are the seats clean? Do the floors need to be washed? If the driver flags it, it immediately comes to my team, and we rectify it before it goes out the next day. Bryan Martin, Maintenance Director

2. Cost optimization

Advanced Analytics helped ORT uncover cost variances across vehicle types, leading to smarter procurement decisions. Fleetio's tire-tracking tools enabled a double-digit percentage improvement in tire life, adding tangible annual savings

That's allowed us to track not only how much exact mileage we're getting off those tires... plus, it also lets me justify the extra expense of rotating tires like I do because it makes them last longer. Bryan Martin, Maintenance Director

3. Compliance & accountability

Prior to Fleetio, inconsistent recordkeeping created risk. Shared visibility now keeps every team member — technicians, parts managers, and leadership — on the same page. During ORT's most recent FTA triennial inspection, auditors praised the program's transparency and accuracy.

The accountability is really good at keeping us out of trouble... my Assistant, my Parts Manager are all looking at most of the same data I am, and they can see if we're falling behind on something or something looks fishy. Bryan Martin, Maintenance Director

Community and Partnerships

ORT is dedicated to providing safe, reliable and affordable public transportation to both rural and urban residents across their four-county region.

Whether the buses are serving weekday commuters or appearing at local art festivals and farmers markets, passengers consistently comment on how well-maintained and clean the vehicles are — a direct reflection of ORT's pride in service. Recently, ORT reached their highest ridership year ever, and Fleetio is proud to partner with them to serve their community.

What's missing in your fleet data?

ORT now saves hours a week and walks into every board meeting with proof, not guesswork. Get a personal demo of Fleetio to see the hidden trends in your own fleet and how quickly you can put them to work.

Schedule a Walkthrough