Stephen R. Covey, the author of the best selling book “The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change”, says “ineffective people live day after day with unused potential.” The same is true for fleet managers overseeing complex fleet operations on a daily basis. The potential to manage your fleet effectively while growing your bottom line is huge.
In fact, there are a number of habits that can make for highly effective fleet managers. These best practices, when applied appropriately, can really make a difference in your company’s bottom line and the overall safety of your workforce.
Taking lessons from Fleetio customers around the world and notable fleet professionals, we have compiled a list of basic principles that are pretty much guaranteed to improve your fleet operations by making you—the fleet manager—a lot more effective in the process.
Act, don’t react when it comes to the safety of your fleet
With the numerous distractions and safety hazards for your drivers, it is always a good idea to get ahead of any potential problems. If you wait until an accident or near miss, then your company and employees could pay dearly. The cost of a hands-free device, driver behavior monitoring app or in-cab camera may seem unnecessary, but the alternative is always going to be more expensive.
Be proactive by understanding what your drivers are doing when you’re not looking.
Make maintenance management easy and accessible
People are inherently lazy. If you want your drivers to keep up with routine vehicle service and maintenance, you need to make inspections, scheduling and reporting as effortless as possible. We’ve seen whiteboards, handwritten notes and file folders used to keep fleets on schedule. Cloud-based fleet management software with mobile accessibility and automated features like service reminders are the key to a successful vehicle maintenance program.
Simplify maintenance management by making it mobile, automated and accessible by anyone you want on your team.
Set guidelines for vehicle purchasing and disposal
Consistency is key. Without purchasing guidelines, personnel from varying departments and locations may buy vehicles as needed and keep them for as long as they see fit. Without bulk purchasing and insight into the right time/mileage for selling vehicles, your company could be hemorrhaging money.
Take the time to spec out vehicle options to meet the requirements of your fleet and put a purchasing plan in place. You should aim to optimize vehicle replacement.
Set goals and expectations for driver performance
Some of our customers incentivize drivers for doing a good job—whether this be for achieving high fuel efficiency, performing vehicle inspections regularly or exhibiting high driving performance. While this may not work for everyone, you should always hold your drivers to a performance standard. The potential fuel savings for better driving habits and a well running vehicle can really add up across an entire fleet. With driver behavior monitoring, it’s even easier to promote safe driving habits.
Create actionable goals for your drivers to inspire safer, more responsible driving habits.
Measure everything that matters
Metrics are important—they can help monitor progress, but they can also become a bunch of numbers if they aren’t measuring anything useful. In order to be on top of your fleet operations, you need to make sure you’re measuring well. After all, how can you improve upon something when you don’t know the starting point? A few metrics that give solid insight into vehicle performance and fleet performance overall include cost per mile, total cost trend and operating cost summary.
In other words, monitor and measure specific data that directly impacts your fleet.
Document everything digitally
Ditch your file folders. In the world of cheap online storage, there are no excuses for not knowing where your fleet information is stored. Invoices, work orders, receipts, photos, employee records, product manuals and more can be kept in one central digital location and accessed from any internet-connected device.
It’s time to join the modern era of fleet management. Move your fleet documents to the Cloud and find your fleet information instantly.
Constantly educate yourself about industry advances
The fleet industry is constantly changing—it’s important to keep up! Join an industry association, read trade publications and blogs (like this one) and keep up with what is happening in vehicle technology.
Everything you need to be a fleet management expert is right at your fingertips.
Don’t be afraid to adopt new fleet technology
Our team has seen Fleetio users make a big difference in their operations with the adoption of new technology and best practices. Alternative fuels, once seen as a long shot, may actually be within reach and cost-effective for your fleet. The same goes for vehicle technology where if you have accurate data for your vehicles, you can make educated decisions about payback on investments.
What are your keys to success in fleet management? Leave a comment on this post.
Editor’s note: This blog post was originally posted in September 2013 and has been updated for accuracy and relevancy.